I have a loyalty card for a casino which allows it to hold information about my winnings/losings. Am I entitled to view this information?

Question Details: I have a loyalty card for a casino which allows it to hold information about my winnings/losings. Am I entitled to view this information?

Filed under Privacy | 1424 View(s)

Are you a lawyer? Login or register to answer this question.

Answers by Lawyers

Community Law Wellington & Hutt Valley

Yes, you are entitled to view this information. Under the Privacy Act 1993, an individual is entitled to access any personal information about them that is stored by an agency. A casino would qualify as an agency for the purposes of the Act.

Agencies can refuse to allow individuals access to that information in certain circumstances. If the casino does not allow you to access the information, it must give reasons for its refusal.

The casino is also entitled to charge a reasonable fee for making the information available.

If the casino refuses your request for information, there are two further steps that you can take. The Privacy Act requires all agencies to have a privacy officer. You can write to the casino’s privacy officer outlining your complaint in an attempt to negotiate a solution. Alternatively, you can make a formal complaint to the Privacy Commissioner using the complaint form available on the Privacy Commissioner’s website. Click here for more details: privacy.org.nz.

For more general information about your rights to view personal information, see the heading "Principle 6" at this link: privacy.org.nz.

Answered 5 Sep 2013. The IMPORTANT NOTICE below is part of this answer.

IMPORTANT NOTICE: The answer provided above is intended for general informational purposes only and cannot be considered a substitute for face-to-face legal advice. It should not be relied upon as the sole basis for taking action in relation to a legal issue. Laws change frequently, and small variations in the facts, or a fact not provided in the question, can often change a legal outcome or a lawyer’s conclusion. No liability whatsoever is accepted by the authors or publishers of the answer, for loss, damage or inconvenience arising in any way from the use of this site. While each answer has been published by a lawyer with a practising certificate, that person may not necessarily have experience in the particular area of law involved.

For more information about this website, please review our Terms of Use.