Privacy Policy

Protecting your privacy matters to us. This document discloses our information gathering and usage practices in relation to the LawSpot website (the Website). For additional information about the Website please review our Terms of Use. We reserve the right to change our privacy policy from time to time.

Use of your information

We will only use personal information about you:

We do not sell or pass on your personal information to third parties unless you authorise us to do so.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at

Retaining your information

We keep digital copies of your information indefinitely. We do not keep physical copies of your personal information.

Because LawSpot anonymises and generalises the answers published on our website, these answers will remain on the website in order for us to continue to provide our service. However, we will delete your personal details on request to

User registration

Before you can submit a question on LawSpot, we require your email address so that we can notify you when your question has been answered or if we offer to refer you to one of our partner lawyers. Your email address will never be published online or shared with our lawyer volunteers. We also need to know which region you live in for statistical purposes and so that we can offer to refer you to a partner lawyer nearby.

Lawyer registration

As part of the lawyer registration process, we require lawyers to provide us with their name and email address so that we can verify that they hold a current practising certificate. Lawyers may also provide further contact details and information about themselves and/or their firm on their profile page, which will be publicly available. If lawyers opt-in to receiving referrals from LawSpot, they will be required to provide their contact details.

Updating your account information

We provide you with ways to update your personal account information, including changing your email address and password. We store previous email addresses against your profile to ensure compliance with our Terms of Use.


If you are registered with LawSpot, we may send you emails about LawSpot, in addition to our customary question and answer-related communications. We will remove you from our mailing list at your request to

We may also email you to invite you to complete a feedback survey for us once you have had a question answered on LawSpot. The survey may ask you for personal and demographic information on a confidential basis, to be used to improve the LawSpot service. Survey responses will be processed by LawSpot administrative staff and individual responses will not be seen by any of LawSpot’s lawyer volunteers. Data compiled through the survey may be shared by LawSpot with the Ministry of Justice for statistical and budgetary purposes.

Asking questions on LawSpot

Will my question be anonymous?
Yes, your question will be anonymous. When your question is submitted, your email is not published on the website and LawSpot’s administrators will delete any part of your question that contains identifying features about you. At no point will a public user of the Website or a LawSpot lawyer volunteer have access to identifying details about you such as your email address. Only LawSpot administrators will be able to view the question directly as submitted by you online and any personal information about you may only be used by LawSpot for the limited purposes outlined above, in the “Use of your information” section of this policy.

Will my question be published online?
Yes, if your question if answered by a LawSpot partner lawyer your question will be published online. When you submit a question on the Website, you will be asked to tick a box that asks if you agree to the Website’s Terms of Use. By ticking this box, you understand that your question and the answer will be published on the Website for public view. Accordingly, you waive your right to claim confidentiality over the content of your question and the answer provided. No liability whatsoever is accepted by the authors or the publishers, for loss, damage or inconvenience consequent upon the question and answer being made public.

Control of your password

You are responsible for all actions taken with your LawSpot account, email address and password.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting the Website, especially if you access the Website from a shared computer.


Cookies are small pieces of information that are stored by your web browser in a file on your computer's hard drive when you use our Website. We use cookies to improve the experience of using our site. Cookies are widely used on most major websites.

We use "session" cookies to temporarily store information to help you use the Website. This information is used to deliver the right content to you as you use the Website and avoids unnecessarily asking you to log in. Session cookies expire immediately when you close your web browser.

We also use "persistent" cookies to personalise the user experience, to help protect our members and to provide us with research information (such as how often users visit LawSpot each month). Persistent cookies allow us to track users on LawSpot and help us identify users abusing the LawSpot service. A persistent auto-login cookie is also stored when LawSpot users select the "remember me" option when logging in. The auto-login cookie is removed when the LawSpot user logs out.

Third party links

The LawSpot website may contain links to third party sites to enhance the user experience. We have no control of either the content or privacy policies of such sites, nor should such links be considered an endorsement of these sites except where otherwise noted. In some cases, third party advertisers may also use cookies in certain advertisements or links that appear on the Website for advertising purposes. Please see our Terms of Use for further information on third party sites.

Other information we collect

We use additional information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.

Users who login may have their IP addresses recorded. LawSpot will only use this for the limited purposes outlined above, in the “Use of your information” section of this policy.

If you send us personal correspondence, such as emails, or if members of the LawSpot administrative staff send us correspondence about your activities on the Website, we may collect such information into a file specific to you.

Removal of registration

If you wish to have your registration removed from our directory for any reason, you may send us an email requesting this.

Updates to our information practices

From time to time, we make changes to our information practices or alter the functionality of our Website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on our privacy practices.


If you have any questions about our privacy policies or any other matter, please contact us at

Last Updated: 17 September 2015.